What will be different?

Here are some of the changes you can expect at our dental office:

• Appointments will be spaced out to allow physical distancing between patients. It will also allow time for their office to be disinfected between each appointment. That might mean less flexibility for scheduling your appointment
• The day before your appointment, your dentist or their staff will ask you questions to see if you have any COVID-19 symptoms. Your temperature will likely be taken with a touchless thermometer on the same day of your appointment.
• You will be asked to wear a mask or face covering while in the office except when you are being treated
• Dental staff will be wearing more protective gear than normal. This includes masks, face shields, and gowns. Your dentist must ensure that they have the correct personal protective equipment (PPE) before they schedule an in-person appointment
• You may be asked to limit the number of people you bring to the appointment with you. There are exceptions for small children and people who require assistance. If a parent or caregiver is allowed, they will also be subject to all screening measures
• You may be asked to wait outside the dentist’s office and call when you arrive. You must then wait for a call back to let you know when you can enter
• The waiting room will not be open for everyone. Chairs will be spaced two metres apart. There will be no magazines, toys, or any other non-essential items in the dental office, as these are all difficult to disinfect
• Patients must wash their hands with a 70 to 90 per cent alcohol-based solution, or soap and water, when they enter and leave the dentist’s office
• Bathrooms will likely be closed to patient use

Patient Screening and PPE

• Before you go into the office, your dentist or their staff will ask you screening questions about to see if you have any COVID-19 symptoms.
• Dentists must require all patients and visitors to wear a mask at all times while in the office except when they are being treated.
• Patients who arrive without a mask given one by staff before entering the office. If they can’t provide a mask, they will schedule a new appointment.

Hand Hygiene

• Patients will be required to perform hand hygiene (washing) using a 70-90% alcohol-based hand rub or soap and water, as soon as they enter the dental office.
• Your dentist may ask you to disinfect with 70-90% alcohol-based hand rub before leaving the dental office.
• Your dentist or oral health care worker must wash their hands with soap and running water.

Patient experiencing symptoms of COVID-19

• Contact your doctor if you might have COVID-19.
• Call Telehealth Ontario. The Telehealth number is 1-866-797-0000. Stay in self-isolation until you receive instructions otherwise from one of the above sources.
• Click here for the Ministry self-assessment link.
• Patients should tell office dental staff if they experience any symptoms of COVID-19 within 14 days after their dental appointment.

COVID-19 Pandemic Dental Treatment Consent Form

Please fill out and bring this Pandemic Dental Treatment Consent Form when visiting our office:
Download Consent Form